Customer Name: Mrs R Larkin.
I had reason to call and use your company on Tuesday 07/12/2010, your engineer by the name of Mr G. Lilloy came to my property. I would like to commend this engineer who painstakingly worked well above and beyond his call of duty. Would you please pass on my commendation to him and although i had let him know how much i appreciated his work at the time, I would like it to be made official. An excellent and competant engineer.
Letter Received 10th December 2010